At c999, we take your personal data seriously. This Privacy Policy explains exactly what information we collect, why we collect it, how we use it, and what rights you have over your own data. We keep things plain and honest — no legal jargon designed to confuse.
Our Commitment
Every piece of data you send to c999 — from your login credentials to your payment details — is protected by 256-bit SSL encryption. Your information is unreadable to anyone intercepting it in transit.
c999 does not sell, rent, or trade your personal information to third parties for marketing purposes. Your data is used only to operate the platform, process payments, and comply with legal requirements.
c999 gives you the ability to access, correct, and request deletion of your personal data at any time. Simply contact our support team and we will process your request within the timeframes set out in this policy.
All c999 player data is stored on secure, access-controlled servers. Physical and digital access to our data infrastructure is restricted to authorised personnel only, with regular security audits conducted throughout the year.
c999 is upfront about every category of data we collect and every reason we collect it. There are no hidden data practices. What you read in this policy is exactly what happens with your information on our platform.
In the unlikely event of a data breach affecting your c999 account, we will notify you promptly and take immediate steps to contain the issue. We maintain an incident response plan that is tested and updated regularly.
c999 is an online casino and sports betting platform operating at c999.one, serving players primarily in Bangladesh. When this Privacy Policy refers to "c999", "we", "us", or "our", it means the c999 platform and the team responsible for operating it.
c999 acts as the data controller for all personal information collected through the platform. This means we are responsible for deciding how and why your data is processed. If you have any questions about how c999 handles your personal information, you can reach us at [email protected].
Your trust matters to us. c999 was built for players in Bangladesh who want a platform they can rely on — not just for games and payouts, but for how their personal information is handled. This policy is written to be read and understood, not filed away.
c999 collects personal data in several categories depending on how you interact with the platform. Below is a clear breakdown of what we collect and why each category is necessary.
| Data Category | Examples | Why Collected |
|---|---|---|
| Identity Data | Full name, date of birth, national ID | Account verification and age checks |
| Contact Data | Email address, phone number | Account communication and support |
| Financial Data | bKash/Nagad number, bank account details | Processing deposits and withdrawals |
| Technical Data | IP address, device type, browser, OS | Security, fraud prevention, platform optimisation |
| Usage Data | Games played, bets placed, session duration | Personalisation and responsible gaming monitoring |
| Marketing Data | Promotion preferences, communication opt-ins | Sending relevant offers (only with your consent) |
c999 only collects data that is genuinely necessary for the purposes described above. We do not collect sensitive categories of personal data such as racial or ethnic origin, political opinions, or health information unless specifically required by law.
c999 collects your personal data through the following channels:
c999 does not purchase personal data from data brokers or any other third-party data sources for marketing or profiling purposes.
c999 uses your personal data for specific, legitimate purposes. We do not use your data in ways that go beyond what is described in this policy. The main reasons c999 processes your personal information are:
Marketing opt-out: If you no longer want to receive promotional emails or SMS messages from c999, you can unsubscribe at any time by contacting support or using the unsubscribe link in any marketing email we send you. Opting out of marketing will not affect your ability to use the c999 platform.
c999 processes your personal data on one or more of the following legal grounds, depending on the specific purpose:
c999 does not sell your personal data. We share your information only in the following limited circumstances, and only with parties who are contractually required to handle it securely:
All third parties who receive c999 player data are bound by data processing agreements that require them to protect your information and use it only for the specified purpose. c999 does not permit any third party to use your data for their own marketing or commercial purposes.
c999 uses cookies and similar tracking technologies to make the platform work properly and to understand how players use it. Cookies are small text files stored on your device when you visit c999.
The types of cookies c999 uses include:
You can manage your cookie preferences through your browser settings. Note that disabling non-essential cookies will not prevent you from using c999, but some features may not work as smoothly.
c999 retains your personal data only for as long as it is necessary for the purposes described in this policy, or as required by applicable law. The general retention periods c999 applies are:
When your data is no longer required, c999 securely deletes or anonymises it so that it can no longer be linked back to you.
As a c999 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] and we will respond within 30 days.
Response time: c999 aims to respond to all data rights requests within 14 days. In complex cases, we may take up to 30 days and will notify you if this is the case.
c999 is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on c999 or provided us with personal information, please contact us immediately at [email protected].
Upon receiving such a report, c999 will promptly investigate, close the account, delete all associated personal data, and return any deposited funds in accordance with our standard procedures. Age verification checks are conducted on all c999 accounts as part of our KYC process.
c999 takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, or misuse:
While c999 takes every reasonable precaution, no online platform can guarantee absolute security. We encourage all players to use strong, unique passwords and to enable two-factor authentication on their c999 account.
c999 may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will notify you by email or by displaying a prominent notice on the c999 platform before the changes take effect.
The date at the top of this page always reflects when the policy was last updated. We encourage you to review this Privacy Policy periodically. Continued use of c999 after an update constitutes your acceptance of the revised policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or how c999 handles your personal data, please get in touch with our team. We are available 24/7 and take all privacy enquiries seriously.
This Privacy Policy was last updated on 1 January 2025. c999 is committed to keeping this policy accurate and up to date. The latest version will always be available at c999.one/privacy-policy.
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